Our Shipping FAQ

Shipping FAQ FREE Shipping International Shipping Restrictions Due To COVID-19 Important Information For Our Customers In The UK

I am in a country within the European Union. Where do you ship from and how about customs clearance?

We ship from our warehouse in Austria, and with such an intra-Community supply of goods no customs clearance is involved.

I am in a country outside the European Union. What do I have to expect from customs when importing a delivery from you?

All our exports from the European Union come with a proper customs declaration, which names the content by nature (like "stainless steel fittings"). There is nothing to worry about, because none of the products we sell are subject to any reporting requirements or trade restrictions.

Can you declare a different value for customs clearance?

No, that would be unlawful. We have to provide a proper customs declaration and copies of the invoice for ensuring the correct export from the European Union and import to the country of destination, otherwise we would not be able to export tax-free. Low-value shipments are usually cleared customs-free, please contact your local customs for details.

How about shipping risk and transport insurance?

Each postal package within the EU is automatically insured up to a value of 510 EUR (for exports from the EU this is either 100 EUR or 510 EUR depending on the chosen shipping option). Shipping risk has to be born by you, we are not responsible for transportation, but organize it on your behalf. An additional transport insurance exceeding 510 EUR is difficult to handle, and has to be ordered by you separately. For larger shipments we recommend choosing freight forwarding instead, which will be insured to the total value of the shipment.

Please send us an inquiry using our contact form if you did not find an answer to your question about shipping here.

Please click HERE to find out more about our regular shipping costs and shipping policy.